Account Manager
We’re looking for a strategic minded people-person who approaches every engagement with a solution-oriented mindset. We need someone who understands the importance of forging genuine relationships seamlessly through affability and insight. Most importantly, we want someone who is über passionate about Digital and the opportunities it presents for brands. We want an Account Manager that will nourish and grow client relationships over the long term with the ability to identify client needs even before the client recognizes them.You’re a glass half-full kind of person that exudes positive energy with a can-do attitude. You see the big-picture, contribute killer ideas, and have the ability to communicate them thoroughly and effectively to any and all team members.
A day in the life of the Account Manager:
- The Strategist: Our clients rely on us to be in the know, and you should be too. This means staying ahead of the curve by means of reviewing articles, whitepapers, verticals and competitive sets that highlight relevant information for your clients. By staying in touch and connected to what’s important to them, you’ll provide strategic recommendations obtained from analytical research that combines brand messaging with the latest technologies.
- The Multitasker: You’ll need to manage and work with both Project Managers and Production teams to review open, ongoing and upcoming pitches, projects and deliverables. You’ll lend insights obtained from the strong relationships you’ve built with clients to ensure goals are being addressed and expectations are always exceeded; all the while creating scopes, budgets and project timelines side-by-side with project managers.
- The Risk Mitigator: Make your client’s lives a little easier. Be honest, knowledgeable and available to answer any questions they may have about their projects – where they are in our project lifecycle, and how we’re doing. While some things may sound more complicated than they truly are, you’ll simplify the technical mumbo-jumbo, walk them through the project plan and clearly outline what’s expected from their side, when and why.
- The Reporter: Chatting with clients can be fun! But don’t forget about the fun(damentals). You should know the importance of working hand-and-hand with project managers on documentation – everything from Estimates to Scopes of Work, Proposals and Status Reports need to capture in-detail your client’s wants and sentiments. Conversation recaps, project specifications and pitches should all be second nature to you. It’s your responsibility to report critical and valuable information from clients to project managers.
- The Brand Advocate: This one’s easy. Your number one goal is to Make Your Clients Happy. As much as you’ll be a brand ambassador for AgencyNet, you’ll also need to prove your commitment to your clients. By proactively identifying opportunities for your clients, you’ll continue to grow our relationship as well as your client’s brand. If you’re a good listener and a forward-thinker this should be a no brainer.
